Frequently Asked Questions

Welcome to the FAQ section for ONE STOP SHOP 4 DISTRIBUTORS, your trusted online game marketplace. If you're exploring game distribution services, launching a business, or looking to distribute PC games, you’ll find helpful answers here.

We cover everything from digital game sales and game publishing solutions to indie game marketing, digital game distribution, and more. This is your go-to game distribution FAQ for navigating the process, systems, and strategies involved in building your presence on a reliable game sales platform.

Still have questions? Want expert insight from a leading game publishing company or help understanding our game distribution network? Use the form below to ask; we’re here to help with all things game publishing, online game publishing, and game distribution solutions.

A screenshot of an online game marketplace, displaying customer information on various devices.

Explore Our Game Distribution Services & Solutions:

Get clear answers about our online game marketplace, from how to distribute PC games to choosing the right system. If you're seeking digital game sales, game publishing solutions, or expert guidance on indie game distribution, our FAQ supports your journey through trusted game distribution services and scalable game publishing strategies.

CAN I TRY (DEMO) A GAMING SYSTEM BEFORE I AGREE TO USE IT?

Yes, we offer demo options for you to experience the system before committing. This allows you to test its features and performance in a real-world setting. You can assess whether it fits your needs and expectations. Contact our team to schedule a demo at your convenience.

WHAT IF I COMMIT TO A SYSTEM, THEN REALIZE IT ISN'T WORKING FOR ME?

If you find that the system isn't working as expected, we're here to help. We offer flexible options for adjustments or system changes to better suit your needs. You can discuss alternative solutions with our support team. We are committed to ensuring your satisfaction with our game publishing solutions.

HOW DO I CONTACT YOU FOR HELP?

You can reach out to us through our dedicated customer support page. Alternatively, feel free to email us directly for quick assistance. We provide prompt responses to address any issues or concerns you may have. Our team is always ready to assist you with any questions related to game distribution services.

HOW DO I GET STARTED?

Getting started is easy! Simply fill out the form on our website to kick off the process. Once submitted, our team will guide you through the necessary steps to set up your system. We’ll ensure you have everything you need to begin distributing your games seamlessly.

WHAT IS MAPPING?

Mapping is the configuration of your gaming system to ensure it meets your specific needs. This process modifies the system for optimal performance in your game distribution network. Mapping includes settings for game sales, user interface, and distribution channels. We ensure the system is fine-tuned to work efficiently with your business.

WHAT ALL COMES WITH THE GAMING SYSTEMS?

Our gaming systems come equipped with all the essential hardware and software needed for distribution. This includes the latest tools for digital game distribution and publishing. You’ll have access to a user-friendly platform to manage game sales, promotions, and customer data. Our team provides full support to ensure smooth integration with your business.

WEB/CLOUD VS SERVER SYSTEM?

Web/cloud-based systems provide flexibility and scalability, making them ideal for businesses of all sizes. They allow you to manage your game distribution solutions remotely and easily. Server systems, on the other hand, offer more control and customization options. Depending on your needs, we can help you choose the best system for your operations.

WHAT IS THE HOLD / NET REVENUE?

The hold is the percentage of revenue the system retains, and net revenue is the amount left after all deductions. Understanding these figures helps you manage your financials effectively. The system’s hold is determined based on the settings you select for your business. You can adjust these parameters as needed for your game sales platform.

HOW ARE THE WINNING RATIOS DETERMINED?

Winning ratios are determined by the system settings, which are configured based on your business goals. These ratios can be adjusted to ensure fairness and profitability in your digital game sales. The system ensures transparency and compliance with industry standards. You have control over how the ratios are set for your games.

CAN THE WINNINGS PERCENTAGE BE ADJUSTED?

Yes, the winnings percentage is fully adjustable to meet your specific needs. This allows you to optimize your system for maximum profitability while ensuring fairness for players. Adjustments can be made through your admin interface. We’ll assist you in configuring the right settings for your indie game distribution.

HOW DO I SEND PAYMENT TO OSS?

Payments to OSS are processed through our secure online payment gateway. You’ll receive an invoice for services, which can be paid via multiple payment options. We ensure that all transactions are handled safely and efficiently. Our team is available to assist you with any questions about payments or billing.

HOW DOES POINTS PURCHASE WORK?

Points can be purchased through your account dashboard on our platform. These points are used for game purchases or redemption in specific promotions. The system allows you to easily track your point balance and usage. Points provide a flexible way to manage your game distribution network.

HOW DOES PAY-AS-YOU-GO WORK?

Our pay-as-you-go model allows you to pay for services based on your usage. This is ideal for businesses that prefer flexible billing rather than fixed fees. You’ll only pay for the features and services you use within the system. This model is perfect for companies starting or those with fluctuating needs.

WHAT ARE THE PROMOTIONS?

We offer various promotions to help you increase sales and attract new customers. These can include seasonal discounts, volume-based offers, and limited-time deals. Promotions are a great way to increase visibility and drive traffic to your online game publishing platform. Keep an eye on our website for new and exciting promotions.

WHAT ARE COMPLIANCE SETTINGS?

Compliance settings ensure that your system adheres to all legal and regulatory requirements. These settings cover areas such as security, privacy, and fair play standards. Compliance helps protect both your business and your customers. Our platform includes built-in features to help you stay compliant with industry regulations.

HOW MUCH DO I PAY FOR USE OF THE SOFTWARE?

The cost of using our software varies depending on the system and features you choose. Pricing is transparent and based on the services and support you require. We offer competitive rates for all of our game distribution services. Contact our team for a customized quote based on your needs.

IS THERE A BACK OFFICE OR SETUP FEE?

Certain systems may require an initial back-office or setup fee. This fee covers the installation and configuration of your system. Our team will discuss any applicable fees during the onboarding process. We strive to ensure that all costs are clear and transparent before you proceed.

WHY DO SOME STORES HAVE A REDEMPTION LIMIT?

Redemption limits are put in place to maintain the integrity of the system and prevent fraud. They also help ensure that rewards are distributed fairly and sustainably. These limits are customizable based on your business requirements. We can assist in adjusting the limits to fit your specific needs.

CAN THIS BE INTEGRATED WITH A WEBSITE?

Yes, our system can be easily integrated with your website for a seamless experience. This integration allows for smooth game sales and distribution directly through your site. It also provides increased tracking and reporting capabilities. Our team is available to help with the integration process for optimal results.

Don’t see your question listed? Ready to get started?

Contact us below today!

What are you waiting for?
One Stop Shop 4 Disributors

4801 Glenwood Ave Suite 200

Raleigh, NC 27612

All products are subject to availability. We will make our best efforts to inform you as soon as possible if the services and/or products you have ordered are not available. All prices are subject to change without notification. The software products include multiple settings to adhere to different compliance requirements that should be used only upon the advice of legal counsel who advises the user of these products regarding how the user can comply with lawful operation where the software product(s) is used. The user must not assume that all software products and all settings are lawful for use in all jurisdictions, or lawful for use in connection with all methods of retail operation.

© Copyright 2022. One Stop Shop 4 Distributors. All rights reserved.